Refund policy

At CALMA, we want you to feel confident trying our products. That’s why every CALMA Relief Belt is covered by our 90-Day Money-Back Guarantee.

90-Day Money-Back Guarantee

Try CALMA for up to 90 days from the date your order is delivered. If you’re not satisfied with your purchase, contact us within the 90-day period and we’ll help arrange a refund.

To be eligible:

  • Your request must be made within 90 days of delivery

  • The product must have been used as intended and not intentionally damaged or misused

  • You must provide your order number and the email address used to place the order

  • We may request photos or additional information before approving your refund

Where a return is required, we’ll provide instructions before you send anything back. Please do not return your order without contacting us first.

Damaged, Faulty or Incorrect Items

If your CALMA arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible.

Send us your:

  • Order number

  • A brief description of the issue

  • Clear photo or video showing the problem

Once reviewed, we’ll arrange an appropriate replacement or refund at no additional cost to you.

Change of Mind

If you simply change your mind, you can still contact us within the 90-day guarantee period.

If we require the product to be returned, return shipping costs may be the responsibility of the customer unless the item is faulty, damaged or incorrect.

Refunds

Once your refund is approved, it will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times can vary depending on your bank or payment provider.

Original shipping charges, where applicable, are generally non-refundable unless the order was faulty, damaged, incorrect or otherwise required by applicable consumer law.

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible.

We’ll do our best to help, but once an order has entered processing or has been shipped, we may be unable to cancel or modify it.

Late or Missing Orders

If your tracking shows your order has not arrived within the expected delivery timeframe, please contact us and we’ll help investigate it with the shipping carrier.

If a parcel is confirmed as lost in transit, we’ll arrange a replacement or refund where appropriate.

Consumer Rights

Our 90-Day Money-Back Guarantee is offered in addition to any rights you may have under applicable consumer laws. Nothing in this policy is intended to limit or exclude rights that cannot legally be excluded.

Contact Us

For all returns, refunds or order concerns, please contact via contact page

Please include your order number so we can assist you as quickly as possible.